FAQ SHIPPING
HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Please allow 1-3 days for your order to be processed for shipping or pickup. We make every effort to fulfill orders as quickly as possible. I am a human, working with human hands and a human brain. I'm not perfect, but I do my best. Read more about order processing here.
DO YOU SHIP?
We ship both domestically and to select international destinations using the expedited parcel shipping option. Shipping times will depend on your location. We use Canada Post and their delivery times along with any notices of delays are available on their website. Kev's Diecast Collectibles is not responsible for shipping carrier delays.
Kev's Diecast Collectibles Merch orders can take 4-8 weeks to create and deliver as they are made to order. These will be shipped separately from other items unless you request to hold the package until the merch arrives.
Canada Shipping
*PLEASE NOTE* All boxes are sent with tracking and the tracking number will be provided to you once the items have shipped. We will not accept any requests to send products without tracking. All shipments within Canada will be delivered to a post office and held for pickup. With the amount of parcel theft happening these days, it is better to be safe than sorry. If you would like to opt out of this option and have the item left at your door please click HERE to fill out the waiver that transfers all responsibility for the package to you once the item is delivered by Canada Post.
International Shipping
At this time we only offer exact cost shipping internationally.
To the USA shipments will either be shipped tracked packet (up to 2lb and small box) or expedited parcel. Shipping carrier used is Canada Post/USPS. We have found that on average we can fit 2-3 1:64 scale cars in the tracked packet before it sizes into expedited parcel rates. Sometimes it makes more sense to bundle things together for expedited parcel if you are making multiple purchases.
We currently ship to the USA and Canada only by default. We are unable to offer shipping to other countries at this time due to incredibly high shipping costs for tracked packages. If you are okay with knowing that shipping will be very high and would like a shipping quote anyway, please contact us and we can see if we can accommodate your order, depending on the country. Please note that we can not ship to all countries, so be aware that your country may not be able to be accommodated, but we will definitely look into it for you.
Once we have packaged and determined the shipping costs for the item you will receive a link to complete the payment of the shipping. Once the payment is received then your item will ship out.
*PLEASE NOTE* We will not falsify any customs documentation. All packages will be marked as a commercial sale and the values will be correctly declared. All costs associated with importing the items into your country including duties, taxes, levies, etc. imposed by customs are the responsibility of the purchaser.
CAN I PICK UP MY ORDER IN PERSON?
While we do not have a brick and mortar store location that can be visited, we do offer local pickup options in Abbotsford and Langley, British Columbia. For more information on local pickup options, please click HERE